HKU-CAES-Annual-Report_2021-22

CAES Communication Support Services (CSS) offer a variety of one-to-one consultations, workshops and discussions to help UGC-funded students succeed at HKU, and to support their development as communicators beyond the university. In the 2021-2022 academic year, CSS delivered all services primarily in face-to-face mode, but with students having the option to choose Zoom delivery for one-to-one consultations. During periods of stricter social distancing in Semester 2, all services were delivered over Zoom. The use of CSS services is self-directed and voluntary, and all quality assurance/student evaluation is conducted based on the uptake of services offered. Quality assurance data presented below is provided by the CAES IT Team and processed by the CAES Teaching and Learning Committee. 1 OUT-OF-CLASS COMMUNICATION SUPPORT SEMESTER In the first semester, a team of six full-time Communication Advisors, six full-time CAES teachers and 41 part-time Peer Consultants delivered one-to-one and group activity support for digital/visual projects, English Language Advising, speaking, and writing over Zoom. The standard length for all consultations was 30 minutes and students were able to upload their work prior to booked sessions for Peer Consultants’ review. Attendance rate Consultations Workshops 89.6% 100% Attendance rate Consultations 100% Attendance rate Consultations Workshops Discussions 95% 100% 95.7% Attendance rate Consultations Workshops 93.1% 83.1% Total Services Consultations Workshops 60 2 62 Total one-to-one consultations 201 Total Services 932 Total Services 1,494 Workshops 155 Discussions 175 Consultations 602 Consultations 201 Consultations 1,386 Workshops 108 CAES WORK ANNUAL REPORT Centre for Applied English Studies 10 09